Support

Help with your couplers, assembly, and orders.

Contact Prototype Couplers

For help with assembly, installation, compatibility, or replacement parts, email support@prototypecouplers.com.

Include the product code, your model’s scale and make, and a description of the issue. Photos can help us identify the problem.

Need help choosing or buying a product? Email sales@prototypecouplers.com. For general inquiries, use contact@prototypecouplers.com.

Find the guide for your coupler kit and get started at the workbench.

Advice on fitting couplers to your locomotives and rolling stock.

Check mounting requirements and how our couplers work with your equipment.

For an existing order, email orders@prototypecouplers.com with your order or PayPal transaction number. For a preorder, email preorders@prototypecouplers.com with your preorder reference.

Email orders@prototypecouplers.com within 30 days of delivery to arrange a return. Opened or assembled kits are accepted, with no restocking fee.

Lost a ball or spring during assembly? Email us for free replacements, including postage. Contact us about missing or defective components too.